FAQ

All questions about deposits, bonuses, and VIP at mvw — and slots too

From opening an account to making deposits, claiming bonuses, VIP cashback, identity verification, and slot games — this page brings together detailed answers to everything you may want to know about mvw. You will find a total of 22 questions and answers across five sections below.

Minimum deposit ৳100
200% welcome bonus
24/7 live chat

Deposit questions

Answers to common questions about all deposit methods including bKash, Nagad, and Rocket, minimum amounts, and fees.

mvw does not charge any extra fee when you make a deposit. Keep in mind, though, that your mobile banking service (such as bKash or Nagad) may apply its own cash-out or transfer charges. Check your mobile banking app beforehand so you are not caught off guard at the time of deposit.

mvw currently supports five deposit methods — bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfer, you can deposit directly from major commercial banks such as BRAC Bank, Dutch-Bangla Bank, or Islami Bank. The same five methods are also available for withdrawals, with a minimum withdrawal amount of ৳1,000.

Log in to mvw, go to the cashier page, and select bKash as your deposit method. Send money from your bKash app to the bKash number shown on screen and enter the reference number correctly. Your mvw account balance will be updated shortly. For any issues, contact 24/7 live chat support.

The minimum deposit at mvw is ৳100 for every deposit method. This limit applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. Deposit requests below ৳100 will not be processed, so make sure you enter the correct amount.

Deposits via bKash, Nagad, Rocket, and Upay are usually processed very quickly. Bank transfers may take a bit longer due to the bank's own processing time. If your balance has not appeared within the expected time, contact mvw's 24/7 live chat support with your reference number.

Bonuses and offers

Answers to questions about claiming the welcome bonus, validity periods, cancelling a bonus, and multiple bonuses.

Each mvw bonus has a specific validity period. If the wagering requirement is not met within the set time after claiming a bonus, the bonus and any winnings from it may be cancelled. The validity period for the welcome bonus, weekly offers, or any other promotion is stated in the terms shown at the time of claiming. Read the terms carefully before claiming any bonus.

No, the mvw 200% welcome bonus can only be claimed once per account. After a new registration, this bonus is automatically added on the first deposit — up to a maximum of ৳8,000. Attempting to claim the bonus multiple times by opening more than one account violates mvw's terms and conditions, and those accounts may be suspended.

Yes, you can request a bonus cancellation through live chat before the wagering is completed. Keep in mind that if the bonus is cancelled, any winnings earned from that bonus will also be cancelled, and only the original deposit amount will remain in your balance. Think this through carefully before requesting a cancellation.

First, register a new account at mvw. Then deposit a minimum of ৳100 and a 200% bonus will be added automatically, up to a maximum of ৳8,000. For example, depositing ৳1,000 gives a bonus of ৳2,000, making your total balance ৳3,000. To withdraw the bonus, you need to wager 20 times the bonus amount — that is ৳2,000 × 20 = ৳40,000.

The mvw weekly deposit bonus gives 50% of your deposit as a bonus up to ৳5,000, with 20x wagering. It can be claimed once per week with a minimum deposit of ৳100. The mvw weekend bonus gives 30% up to ৳3,000 with 15x wagering — applicable on one qualifying deposit on Friday and Saturday. Example: a ৳2,000 deposit earns a weekly bonus of ৳1,000, requiring ৳20,000 in wagering.

VIP program

Questions and answers about the five levels of mvw VIP, weekly cashback, and how to move up.

In the mvw VIP program, your level advances based on regular play and consistent activity. The more active you are and the more games you participate in, the sooner you can move to the next level. Starting from Bronze, then Silver, Gold, Platinum, and finally Diamond — the cashback rate increases at each level.

mvw VIP has five levels. Bronze — up to 0.2% weekly cashback; Silver — 0.4%; Gold — 0.6%; Platinum — 0.8%; Diamond — 1.0%. Cashback is calculated on your total net loss for the week. Example: a Gold member with a weekly net loss of ৳20,000 receives cashback of ৳20,000 × 0.6% = ৳120.

Weekly cashback is a set percentage of your net loss for the week — that is, total losses minus total winnings. Cashback applies only to actual losses that week, not to winnings. It is generally credited to your account on a set day each week. There is no separate wagering requirement for cashback.

VIP members get access to special promotions, priority support, and exclusive offers at higher levels, in addition to weekly cashback. Platinum and Diamond members may also receive a dedicated account manager. Overall, the more active you are, the more VIP benefits you unlock.

Verification and documents

Details on identity verification, accepted documents, data privacy, and reasons for rejection.

If your verification is rejected, first read the reason for rejection carefully. Common reasons include a blurry document image, an expired document, or a name mismatch. Re-upload a clear and correct document. If it is rejected again, contact mvw live chat directly — the support team will help identify and resolve the issue.

mvw generally accepts a National ID (NID), a valid passport, or a driving licence. These documents must not be expired, and the name, date of birth, and photo must be clearly visible in the image. A utility bill or bank statement may be requested for address verification.

mvw typically requests identity verification at the time of your first withdrawal or when transactions exceed a certain amount. Verification may also be requested if unusual activity is detected on an account or for security reasons. This is a standard security process that protects all users.

Yes, mvw uses SSL encryption to keep all information secure. Documents submitted for verification are used solely to confirm your identity and are not sold or shared with third parties. You can read the detailed data protection policy on the Privacy Policy page.

Yes, this is important. The name registered on your mvw account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held up or your verification may be rejected. Use your correct name when registering.

Slot games

Tips on RTP, volatility, progressive jackpots, and choosing slots that fit your budget.

In progressive jackpot slots, a small portion of every bet is added to a shared pool. The more players bet, the larger the pool grows. When a specific combination lands or someone wins in a bonus round, the entire pool is paid out at once. You can find various jackpot games in the mvw slots section.

RTP, or Return to Player, is the theoretical percentage of total bets that a slot game returns over the long term. For example, Mahjong Ways 2's maximum RTP of 96.95% means that over the long run, an average of ৳96.95 out of every ৳100 wagered may be returned. However, this is not a guarantee for any single session — it is an average across millions of spins.

Yes, built-in free spin features in slot games can produce real winnings. They are usually triggered when scatter symbols land, and during free spins there are often multipliers or special symbols that can multiply your winnings several times over. These features are a main draw of the games and one of the top sources of big payouts.

Low-volatility slots pay out frequently but in smaller amounts — good for keeping your balance going longer. High-volatility slots have longer gaps between wins but offer the possibility of larger payouts when you do win. Games like San Quentin xWays or Tombstone R.I.P. are examples of high volatility; Sweet Bonanza is relatively medium to high volatility.

On a limited budget, choose low-volatility slots with a relatively high RTP and a small minimum bet. This keeps your balance going longer and gives the bonus features more chances to trigger. Whatever the situation, play within your budget and follow the responsible gaming guidelines.

Join mvw now and get a 200% bonus

Start with a minimum deposit of ৳100 — via bKash, Nagad, Rocket, Upay, or bank transfer.

Go to the mvw login page

If you have more questions, get in touch directly

If the FAQs above didn't solve your problem, mvw's support team is always ready to help. Assistance is available in both Bengali and English.

24/7 Live Chat

Use mvw's live chat support any time, for any question. Get a response day or night, any day of the week.

Email Support

Contact us by email for detailed matters or document-related issues. The mvw team will reply as soon as possible.