mvw Responsible Gaming
Gaming is for fun — it should never become a source of stress or problems. mvw believes every player has the right to set their own limits, and respecting those limits is what responsible gaming is all about.
Gaming is for entertainment, not addiction
Casino games or sports betting — any form of gambling is essentially a form of entertainment. But for some people it can become a habit over time and have a negative effect on their personal, family or financial life. mvw wants every user to play consciously and safely.
Our Terms and Conditions clearly state that mvw is for players aged 21 and above only. Age verification is mandatory when opening an account, and use of this platform by any underage person is strictly prohibited.
To register at mvw and use any gaming or betting service, you must be at least 21 years old. Providing false information during age verification may result in account closure.
Set your own limits
mvw has several tools you can use to control the scope of your gaming yourself. These tools are available directly in your account.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once a limit is set, it takes 24 hours to come into effect, but lowering it is immediate.
Loss Limit
You can set a cap on how much you lose within a given period. Once that limit is reached, mvw will automatically stop accepting your bets.
Session Time Limit
Set how long you play in one go. When the time is up, the session ends automatically and you will need to log in again.
Take a Break
Need a break for a few days? Set a cool-off period — from 1 day up to 6 weeks. During this time, access to your account will be temporarily suspended.
Self-Exclusion
If you want a longer break, request self-exclusion. Your account can be fully deactivated for anywhere from 6 months to 5 years. Let us know via live chat.
Reality Check
Keep pop-up notifications active at regular intervals to remind you how long you have been playing and how much you have won or lost in the session.
Recognise the warning signs
If any of the experiences below sound familiar, pause and take stock. This is not a weakness — it is awareness.
- You keep betting more and more to chase losses, and keep failing to recover them.
- You want to stop but cannot — your mind keeps drifting to the next bet.
- You are borrowing money from family, friends or colleagues to bet, or lying to them about it.
- Being caught up in gaming is causing you to neglect work, studies or family responsibilities.
- Even after winning, you cannot stop — you keep going in hopes of a bigger win.
- When you cannot play, you feel restless, irritable or anxious.
If one or more of these signs apply to you, contact mvw's 24/7 live chat or activate self-exclusion on your own. Asking for help is the right call.
Build healthy gaming habits
As with any form of entertainment, it helps to follow a few simple rules when betting. mvw always reminds its users that gaming should be for enjoyment, not as a sole means of earning.
- Set a budget before you start — only spend what you can afford to lose without financial hardship.
- Set a time limit for gaming and stop when the time is up — win or lose.
- Never bet when you are upset, tired or under the influence — your judgement is reduced at those times.
- Do not treat betting as a source of income — game outcomes are entirely based on chance.
- Take regular breaks, spend time with family and friends, and pay attention to other hobbies.
- The account limit tools are not just for when there is a problem — they are for everyone, to keep day-to-day gaming in check.
Where to get help
If you cannot manage on your own, reaching out to people close to you and seeking professional support is the most effective step.
mvw Live Chat
mvw's 24/7 live chat support is available in Bengali and English. If you want to set account limits or request self-exclusion, just let us know via chat.
Email Support
Alongside live chat, mvw also offers support by email. You can send any responsible gaming request or concern by email — it will be handled with the highest priority.
Family and Close Ones
Talk to a trusted family member or friend. Sharing a problem with someone you know can ease a lot of the mental burden and make it easier to find a practical solution.
Professional Advice
In Bangladesh, addiction specialists, psychologists and counsellors can offer effective guidance on gambling addiction. Contact the mental health department at a local hospital.
Support Groups
Groups and communities that help people deal with gambling addiction allow members to learn from each other's experiences and move forward together.
To learn more about mvw and understand the platform's safety policies, visit our About Us page. To find out how your personal information is used, read our Privacy Policy.
Protecting minors
Every user must confirm their age before opening an account on mvw. No one under the age of 21 may use any service on this site. We ask parents — if there are children or teenagers at home, please take some precautionary steps.
- Enable parental controls on computers or smartphones so that access to gambling sites is blocked automatically.
- Never share your mvw account login details with others, especially minors.
- If you have concerns, let us know via live chat — we are ready to help keep your account secure.
- Talk openly with your children — an honest conversation about the risks of gambling addiction is the most effective protection.
Responsible Gaming FAQ
Find answers to common questions here. For more questions, visit our FAQ page or ask via live chat.