mvw Privacy Policy
Protecting your personal information at mvw is our top priority. This policy explains in detail what information we collect, how we use it, and what steps we take to keep your data safe.
Last Updated: This privacy policy has been reviewed and updated. By creating or continuing to use an account on mvw, you are considered to have accepted the terms of this policy.
Introduction and Scope
This privacy policy ("Policy") applies to all users of the mvw platform. Whether you use mvw's website, mobile application, or any related services, this policy serves as a legal agreement between you and us.
mvw is a trusted online entertainment platform for users in Bangladesh. Using our services requires you to provide certain personal information. The purpose of this policy is to clearly explain how we handle that information.
This policy works alongside our Terms and Conditions, and together both documents form the legal basis for mvw's services. In the event of any dispute, these two documents will be read together.
Before reading this policy, please confirm that you are 21 years of age or older. Anyone under 21 is not permitted to use any mvw services, and we do not intentionally collect information from them.
Information We Collect
mvw collects user information in several ways. This information falls into two main categories: information you provide directly, and information collected automatically while you use the platform.
2.1 Information Collected Directly
We collect the following information during account registration and management:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
- Financial transaction details, such as bKash, Nagad, Rocket, or Upay account numbers
2.2 Automatically Collected Information
When you browse mvw or use our services, our systems automatically record the following:
- IP address and device type
- Browser and operating system details
- Page visit time and duration
- Navigation data within the site
- Information collected through cookies and similar tracking technologies
- Gaming history and betting patterns
2.3 Information Received from Third Parties
In some cases we may receive information from legitimate third-party sources, such as identity verification providers or financial transaction verification services. Information collected in this way is used solely to prevent fraud and ensure account security.
How We Use Your Information
mvw uses your information only for specific, clearly defined purposes. Those purposes are set out in detail below:
3.1 Providing and Operating Services
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Applying bonuses and promotional offers
- Maintaining gaming history and transaction records
- Providing 24/7 live chat and email support
3.2 Security and Fraud Prevention
- Preventing unauthorised access and account hacking
- Detecting multiple accounts or fraudulent activity
- Protecting against financial fraud
- Taking necessary steps to prevent money laundering
3.3 Communication and Support
We use your contact information to send you transaction confirmations, important account updates, and security notifications. If you have consented to receive promotional messages from us, we will also keep you informed about new bonuses and offers.
3.4 Service Improvement
By analysing user behaviour patterns, we make the mvw platform more user-friendly. This analysis is always done in aggregate and statistical form — monitoring any individual user separately is not its purpose.
3.5 Responsible Gaming
mvw follows a responsible gaming policy. To that end, we monitor user gaming patterns and may contact you if needed.
Data Storage and Security Measures
mvw follows industry-standard technical and organisational measures to keep your personal information secure.
4.1 Technical Security
- All data transfers are secured using SSL (Secure Socket Layer) encryption technology
- Sensitive information stored in databases is kept in encrypted form
- Firewalls and intrusion detection systems are active at all times
- Regular security audits are conducted
- OTP-based verification is used for transactions
4.2 Organisational Security
mvw staff receive strict data protection training. Only authorised personnel may access your information for specific required purposes, and every access is logged.
4.3 Data Retention Period
mvw retains your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and resolve disputes. After that period, data is securely deleted or anonymised.
4.4 Response to Security Breaches
Should a data security breach occur for any reason, mvw will notify affected users as quickly as possible and take the necessary steps to limit the damage.
Sharing Information with Third Parties
mvw never sells your personal information or transfers it to third parties for marketing purposes. However, sharing information may be necessary in certain situations:
5.1 With Service Partners
Trusted organisations that help operate mvw's services — such as payment processors, identity verification providers, and technology infrastructure providers — receive only the information needed to carry out their work. These partners are bound to the same data protection standards as mvw.
5.2 For Legal Obligations
mvw may provide required information in response to a lawful order or investigation by authorities under applicable law in Bangladesh. In every such case, we strictly follow legal guidelines.
5.3 For Anti-Money Laundering
Under the legal framework for preventing financial crime, information may be shared with the Financial Intelligence Unit or relevant authorities where required.
5.4 In the Event of Business Changes
If there is a significant change in mvw's ownership or management, information collected under this policy may form part of that change. In such cases, we will notify users in advance.
Cookies and Tracking Technologies
mvw's website and app use cookies and similar technologies to function properly. Cookies are small data files stored on your browser or device.
6.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login status and ensure security. The site cannot function properly without these.
- Functional Cookies: Remember your preferences such as language selection and display settings.
- Analytics Cookies: Help analyse site usage to improve service quality.
6.2 Cookie Controls
You have the right to disable non-essential cookies through your browser settings. However, doing so may limit some site functionality.
Your Rights and Options
mvw believes you should have full control over your own information. To that end, we ensure the following rights:
7.1 Right to Access
You may ask at any time what information mvw holds about you. Contact our support team via live chat or email and we will provide that information.
7.2 Right to Correction
If any information stored in your profile is incorrect or incomplete, you have the right to request a correction. A verification process may need to be followed for some corrections.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, where there are legal obligations or active disputes, it may not be possible to delete all information immediately.
7.4 Right to Opt Out of Marketing
If you no longer wish to receive promotional messages from mvw, you can request to stop such communications at any time. Transaction-related and security notifications cannot be turned off, as they are an essential part of the service.
7.5 Right to Lodge a Complaint
If you have any concerns about a breach of this policy, contact mvw's support team directly. We review every complaint with appropriate seriousness.
For more details about our services and data collection process, visit the FAQ section, where the most common questions are answered.
Protection of Minors
mvw's services are strictly for users aged 21 and above. We do not intentionally collect personal information from anyone under 21 or allow them to open an account.
We carry out an age verification process at registration. If for any reason someone under 21 accesses our system and this comes to our attention, we immediately close that account and delete any information collected.
If you believe a minor is accessing mvw's services, please notify our support team immediately. We greatly value our users' cooperation in ensuring responsible gaming.
Policy Changes and Updates
mvw reserves the right to review and update this privacy policy as needed. Amendments may be made due to changes in the scope of services, the introduction of new technologies, or changes in legal obligations.
9.1 Notice of Changes
Before any significant change, we will send registered users advance notice by email or live chat. For minor editorial changes, updating the revision date on this page will be considered sufficient notice.
9.2 Continued Use After Changes
Continuing to use mvw's services after an updated policy is published will be taken as your acceptance of the revised policy. If you do not agree with the new policy, you may request to close your account.
Contact Us
If you have any questions, concerns or requests about this privacy policy, please contact mvw's support team:
- Live Chat: 24/7 direct support available in Bengali and English
- Email: [email protected]
Our support team is ready to answer your questions in both Bengali and English. We review privacy-related requests on a priority basis.
To learn more about mvw, you can visit our About Us page, where the platform's goals and activities are described in detail.